What Travellers Say About Xcaret Tours

★★★★★

The entry ticket with the night show

One of the high points of a trip to Mexico, and the children loved it. The underground river was the thing we all came home talking about.

Catarina R. · Family · March 2025

★★★☆☆

The entry ticket with the night show

Take a fan to the evening show, because it is warm. The river floor is sharp, so wear water shoes or crocs — sliders and flip-flops are not allowed — and the restaurant queues at peak times are long.

Richard T. · August 2025

★★★★★

The entry ticket with the night show

The animal habitats are spacious and feel natural, with streams and planting throughout. Be ready to walk a good deal, though the coloured tiles make the place easy to navigate.

Suzanne R. · November 2025

★★★★★

The entry ticket with the night show

Beautiful beach and a good area to sit and do nothing. My teenage sons spent the day floating down the river and would happily have stayed longer.

Sandy C. · Family · July 2025

★★★★★

The entry ticket with the night show

Full of things to do and animals at every turn, and the grounds are immaculate. The food was good and the show moved me more than once; I will be bringing the children back.

Carla R. · Family · July 2025

★★★★☆

The entry ticket with the night show

Do not take a taxi from the gate — they will ask double, park staff will not intervene, and I nearly ended up stranded with children. Agree the ride back with your hotel before you go.

April Josephine B. · Family · April 2025

★★☆☆☆

The entry ticket with the night show

The park itself and its facilities are good, but book the coach in advance because seats sell out. The evening show lost me halfway through, and the whole thing felt like a tourist trap.

Mohammad Akeel R. · December 2025

★★☆☆☆

The entry ticket with the night show

Pickup and drop-off were in the booking and were not on the voucher that arrived, so we paid again to arrange them. Several of the performances were cancelled on the day.

Anil N. · December 2025

★☆☆☆☆

The entry ticket with the night show

There is little signage in the grounds and little explanation before an activity starts. With so many attractions charged separately, you need more money than you expect.

Shota K. · August 2025

★★★★★

The entry ticket with the night show

The cave swim runs about a mile and the animals are in natural jungle settings. A seller pressed us to buy the paid snorkel trip instead of the free one; we declined and had a fine time regardless.

Vincent M. · March 2025

★★★☆☆

The coach day from Cancún

It is a beautiful place, but $675 for three of us just to get in did not buy much beyond swimming and walking about. It felt like paying to enter a theme park and then paying again for every ride.

Vanessa V. · Group · July 2026

★★★★★

The coach day from Cancún

Pickup was on time and the buffet at the Michoacán restaurant was very good. Departure is at 22:00 and the drop-off circuit is long, so expect to reach your hotel very late.

Bianca K. · May 2026

★★★★★

The coach day from Cancún

Do the water activities first to beat the crowds, and take proper trainers, because you will walk a great deal. The photo package and the night show both earned their cost.

Marlen C. · April 2026

★★★★★

The coach day from Cancún

A wonderful day out, though you will not get through everything — there is simply too much. Do not skip the cultural show at the end.

Tanja L. · Family · April 2026

★★☆☆☆

The coach day from Cancún

We made the best of the day, but the marketing was misleading and the lack of clarity wore us down. Having to keep spending to get a decent day out was the disappointment.

Cara F. · June 2026

★☆☆☆☆

The coach day from Cancún

Most of the attractions were closed while the coach guide was still selling them, and the refund request was refused. There was no coach back before four in the afternoon.

Bhavik P. · May 2026

★★★☆☆

The coach day from Cancún

Most water activities cost extra, so bring water shoes and plan for it. The river was the best part; some of the animal enclosures were empty and the coach guide was hard to follow.

Maria M. · June 2026

★★★★★

The coach day from Cancún

Be prepared to walk a very long way. There is a wide spread of activities and plenty aimed at families and children.

Kingston D. · Family · June 2026

★★★★★

The two-day, two-park combination

A first trip together for our group, and we got through things none of us had tried before — one friend even got past a fear of heights. One of the days ran past twelve hours and we still did not see everything.

Iza M. · Friends · December 2025

★★★★☆

The two-day, two-park combination

The park was our favourite half of the trip: the river tours, the animals and a plentiful buffet. We were glad of the 4:30 p.m. return option, because 9:30 p.m. would have been far too long.

Kelli A. W. · Family · July 2022

★★★★☆

The two-day, two-park combination

The pickup circuit takes so long that you arrive an hour and a half to two hours after opening, which leaves you rushing. Both parks were good once we were in.

Dwaraka V. · April 2018

★☆☆☆☆

The two-day, two-park combination

We reached the meeting point on time and our name was not on the list, so we missed the coach. It took a string of phone calls and a helpful member of staff before anyone worked out which booking was ours.

Yanli X. · Couple · January 2018

★★★★★

The two-day, two-park combination

Always a good day out, with swimming and activities from morning to night. Be clear that it is not all-inclusive, and that a lot of what there is to do now costs extra.

Steven L. · October 2018

★★☆☆☆

The two-day, two-park combination

Keeping dolphins in small enclosures and offering rides on them was not what I expected to find. It rained most of the day and half the attractions shut early.

Amanda O. · January 2022

★★★★★

The Plus day with return transport

Stay for the show; it is worth the wait. The Plus package paid for itself, and be ready to walk — we finished on 23,000 steps.

Andrea D. · Couple · November 2025

★★★★★

The Plus day with return transport

Floating through the underground rivers was the part we talked about afterwards. The animal exhibits, the performance and the food were all better than expected.

Heather J. · November 2024

★★★☆☆

The Plus day with return transport

The boat ride and the dolphins were a real experience. What I cannot get past is the cost — close to $2,000 for a single day once the extras were added, and the photo package alone was quoted at $250.

Wunda P. · June 2026

★★★★☆

The Plus day with return transport

A clean, family-friendly park and a pleasant place to spend a day. Be prepared to pay a premium price for the activities once you are inside.

Paul R. · Family · June 2024

★☆☆☆☆

The Plus day with return transport

Communication was good until the day before, when the pickup time should have been confirmed and nothing came despite repeated emails. On the day we were told the trip was cancelled for bad weather, and the weather was fine.

Lucy P. · December 2025

★★★★☆

The Plus day with return transport

A beautiful park with the underground river and a great many animals to watch, though there is not enough shaded seating near the water. The evening performance is long and repeats itself.

Sandra G. · January 2026

★★★★☆

The Plus day with the night show from Cancún

The park is good but the coach out was overcrowded, which made two hours miserable. Watch what your price includes, because there are a lot of extra charges once you are inside.

Angela B. · June 2025

★★★★★

The Plus day with the night show from Cancún

An aviary, cenotes, a beach, performances and good restaurants, and something in it for every age. We had a thoroughly good day.

Anna R. · October 2024

★★★★★

The Plus day with the night show from Cancún

We reached the park about ten in the morning and were back at our hotel around ten at night. A long day, and a thoroughly enjoyable one.

Juan M. · November 2023

★★★★★

The Plus day with transport from Cancún

The transport arrived on time and the guide talked us through the park on the way, which helped us pick what to do first. We went straight for the underground river, then the manatees, sharks, rays and turtles.

Caroline L. · August 2023

★★★★★

The Plus day with a buffet from Cancún

The guide made us feel welcome and knew the answer to everything we asked. A good first booking for anyone new to Quintana Roo.

Jorge C. · April 2023

★★★★★

The Plus day with lunch from Playa del Carmen

A pleasant day in a lovely place, and the guide was attentive and polite. Give yourself time to walk it rather than rushing between activities.

Mauro D. · May 2026

★★★★★

The Plus day with lunch from Playa del Carmen

Dress comfortably, and take the option that bundles lunch and transport rather than paying separately. The night show was the high point.

Shabria S. · October 2023

★★★★★

The full combination day from Cancún

One of the better-organised excursions I have booked, but read the fine print: the buffet lunch is not in it. We bought food inside and the buffet came to $45 a head that day.

Sarah · United States · March 2026

★★★★★

The full combination day from Cancún

The park is huge, with cenotes and wildlife as well as the evening performance, which sets out the country's history and culture. The layout is well designed but it does mean a lot of walking.

Michael · Australia · February 2026

★★★★★

The full combination day from Cancún

Very well organised from start to finish. You need a full day to get round it, and you could justify two.

Betty · France · April 2026

★★★★★

The full combination day from Cancún

A wonderful park, and the day ran smoothly. The one shame is that transport is not offered from every hotel.

Vladyslav · Poland · April 2026

★★★★★

The Plus day from Playa del Carmen

Staff at the park and in the shops were helpful, and the buffet had more choice than we could get through. A long day, so eat and drink as you go.

Natalie · Canada · March 2026

★★★★★

The Plus day from Playa del Carmen

Everything went to plan and the transport both ways was good. The scale is overwhelming at first, but the park is laid out well enough that you find your feet.

Kim · Germany · December 2025

★★★★☆

The Plus day from Playa del Carmen

The day went well, but the meeting point we were given named a tour office that had moved, and online maps showed somewhere else. Meeting earlier would have got us there for opening.

Esteban · United Kingdom · April 2026

★★★☆☆

The catamaran day to Cozumel

The snorkelling was good and the water was clear, but with several boats running the same stops at once it got crowded. The beach club time on my ticket never happened.

Sherita E. · July 2025

★★★★★

The catamaran day to Cozumel

Attentive crew and careful about safety throughout. The day matched its description exactly.

Edmilson S. · February 2026

★★★★★

The cenote day

The driver looked after us the whole way round. I would book the same day again without hesitating.

Antonio G. · June 2022

★★★★★

The cenote day

The guide and the photographer were warm, funny and attentive to what everyone in the group needed. The day itself was beautiful and full of adventure.

Christian M. · Group · May 2022